Lincoln Ranks First for Luxury Customer Satisfaction

Lincoln ranks first in Customer Satisfaction - West Point Lincoln of Sugar Land - Sugar Land, TX

As 2020 comes to a close, it’s once again time to see what vehicles and automakers have been recognized for excellence by J.D. Power. As expected, Lincoln is among those honored; for the eighth year in a row, Lincoln Automotive Financial Services ranked first in the luxury segment for the J.D. Power 2020 U.S. Consumer Financing Satisfaction Study.

But that’s not all, as Lincoln AFS also ranked the best for its billing and payment process. This recognition comes after a hard year of work on Lincoln’s part to optimize and expand its online application and account management tools. The end result is a system that allows drivers to effortlessly acquire their vehicle from any dealership they want.

Michael Sprague, North American director of the Lincoln Motor Company, had this to say about the award: “Technology allows us to enhance the traditional in-store transaction and make the ownership experience for our clients as seamless and convenient as possible. This accolade is another great testament to this commitment as we continue to build our brand in a way that is uniquely Lincoln.”

You can experience the efficient Lincoln-buying process for yourself when you schedule a test drive at West Point Lincoln of Sugar Land today.

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